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FAQ


How secure is your site?

Galaxies Gift processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously; all payments are verified by our payment processor to prevent fraud.

 

Why is my payment being declined?

For your security, our system sometimes blocks payments if the details entered are not completely correct. If your payment is being declined, please make sure you are entering your details exactly as they are written on your payment card. If the issue still persists, please use PayPal (you don't need to have an account and can still pay by card).

 

Can I amend or cancel my order?

If you wish to amend or cancel, contact us as soon as possible. We cannot guarantee that we will be able to as we ship our orders quickly.

 

Can I return or exchange an item?

As many of our items are made to order, we do not offer exchanges. That being said, we pride ourselves on great customer service and will do all in our power to rectify any issues you may have! We encourage you to email us directly on our website, so we may resolve any issues with your product. Please refer to our Return Policy for further details.

 

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.

 

What are my payment options?

We accept payments by PayPal, Visa, MasterCard and American Express.

 

Where is my order?

You will receive an email with tracking information once your order is dispatched.

 

How do I track my parcel?

You can track your parcel via the email we sent you. We also have a link to our Track Order page in our main menu and footer menu.

 

What if I received a faulty item?

Our items undergo inspection before they are dispatched. That being said, if you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via the contact form below.